MDS for Computer Systems becomes first Cisco Partner to achieve Cisco Customer Experience Specialization in Saudi Arabia

MDS CS is the first Cisco Partner to achieve Customer Experience Specialization, with certification just announced in July 2020. MDS CS is adapting Customer Success as its business methodology, ensuring customers achieve their desired outcomes while using CISCO products or services. Customer Experience/Success is becoming one of the most important factors across all types of business—the difference between a company going broke, or achieving mega-growth.

Customer Success is relationship-focused client management that aligns client and MDS CS goals for mutually beneficial outcomes. For MDS CS, the utmost Customer Success strategy is to help customers integrate, use or adopt their investments to the best effect.

MDS CS teams have been certified on Customer Success, which extends the CISCO CX portfolio through additional services, insights and digital integration along with comprehensive resources that CISCO is making available to CX partners. This new success portfolio, with it’s related service delivery options, provide opportunities to engage with customers at multiple touch points throughout the customer lifecycle in using their CISCO investments.

While innovative technologies power innovation and transformation, it also takes the right expertise to successfully maximize the value of customer technology investments. CISCO launched CX portfolio to deliver the insights and expertise that customers need to remove roadblocks at every stage of their technology journey – which means that they can realize the best business outcomes, faster.

These CISCO success tracks provide MDS CS customers with more personalized expert guidance (ask the experts); increased levels of support, which is proactive and predictive through insights/analytics; and contextual learning for increased workforce effectiveness.